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  • Doorstep Banking

Doorstep Banking

Doorstep Banking

PSB Alliance Private Limited is an umbrella setup of all Public Sector Banks jointly offering customer-oriented services envisaged by the Department of Financial Services, Government of India under EASE (Enhanced Access & Service Excellence) – "Banking for Customer Convenience." Canara Bank is one of the member Banks.

An initiative taken by PSB Alliance Private Limited through which all Resident Indian customers (Individual segment) having KYC compliant accounts and registered mobile numbers with the bank (except minors and illiterates) can avail major Financial and Non-Financial banking services at the comfort of their doorstep.

Doorstep Banking Services are currently available across nationwide. Services are provided via two distinct channels

  • Doorstep Banking through PSB Alliance Private Limited.
  • Doorstep Banking through Branch Staff

 

Doorstep Banking through PSB Alliance Private Limited.

  • All saving accounts with individual capacity, joint accounts with operating condition Either or Survivor, Current Accounts (Individuals and Proprietorship), Cash Credit / Overdraft Accounts (Individuals and Proprietorship).
  • The account should be in operative status. Inoperative account holders after making the account operative as per Bank's laid guidelines, would also become eligible for availing the Doorstep Banking services.
  • Minor accounts, NRE Accounts, Mobile number linked to multiple customer IDs, joint accounts with operating condition jointly, Partnership Accounts, Trust, Firm, Company accounts are not eligible to avail Doorstep Banking services.
  • Account with no debit/ inoperative/ memo attached account / blocked accounts etc. and the accounts which has been put on hold / freeze due to the order of Govt. Authority or otherwise will not be covered under Doorstep Banking services.
  • The services will be provided exclusively to the customer's own account and will not be extended to power of attorney holders or other representatives of the customer.

Doorstep Banking through Branch Staff

  • Exclusively for Senior Citizens (Aged 70 years and above) and Persons with Disabilities (PwD) (Aged 18 years and above).
  • Doorstep Banking Services are available exclusively through home branches that are not covered by PSB Alliance Private Limited.
  • Service is available within a 5 KM radius of the home branch in non hilly areas (within 2 KM radius in hilly areas).
  • The account should be in operative status, applicable for Savings Accounts (Individual), Joint Accounts (Either or Survivor).
  • Minor accounts, NRE accounts, Corporate/Partnership/Trust accounts, Government/PSU accounts, and Inoperative/Freeze/Hold accounts are not eligible to avail Doorstep Banking services.
  • Account with no debit/ inoperative/ memo attached account / blocked accounts etc. and the accounts which has been put on hold / freeze due to the order of Govt. Authority or otherwise will not be covered under Doorstep Banking services.
  • The services will be provided exclusively to the customer's own account and will not be extended to power of attorney holders or other representatives of the customer.

 

Service Offered

Doorstep Banking through PSB Alliance Private Limited

Non-Financial Services

a) Pick Up Services:

b) Delivery Services:

1. Cheques /Instruments for collection / Clearing

1. Statement of Account

2. Cheque Book Requisition Slip

2. Term Deposit Receipt

3. IT / Govt. / GST Challan with Cheque

3. Pre-paid instruments

4. Standing Instructions

4. Demand Draft / Pay Orders

5. Form 121 (Form 15G / 15H)

5. TDS & Form 16 Certificate Issuance

6. Nomination (Add / Modify / Delete)

 

7. Fund Transfer (Maximum upto Rs. 25000/- per day)

 

Financial Services

1. Cash Withdrawal (Minimum of Rs. 1000/- and Maximum of Rs. 10000/- per request) through AePS (Aadhaar enabled Payment System) & Cards.

2. Cash Deposit available at selected Centers/Branches(Minimum of Rs.1000/ and Maximum of Rs.10000/- per request)

Other Services

1. Submission of Life Certificate

Doorstep Banking through Branch Staff

Non-Financial Services

a) Pick Up Services:

b) Delivery Services:

1. Cheques /Instruments for collection / Clearing

1. Statement of Account

2. Cheque Book Requisition Slip

2. Term Deposit Receipt

3. IT / Govt. / GST Challan with Cheque

3. Pre-paid instruments

4. Standing Instructions

4. Demand Draft / Pay Orders

5. Form 121 (Form 15G / 15H)

5. TDS & Form 16 Certificate Issuance

6. Nomination (Add / Modify / Delete)

 

7. Fund Transfer (Maximum up to Rs. 25000/- per day)

 

8. Submission of Life Certificate

 

 

Doorstep Banking through PSB Alliance Private Limited (Mandatory Basis)

  • Services are rendered through authorized Service Providers / Feet-on-Street (FoS) agents assigned by PSB Alliance Private Limited in selected centres across the country.
  • Operates in 2,572 identified centres covering 4131 designated branches.

List of identified Branches through PSB Alliance Private Limited. (pdf)

SOP for Doorstep Banking Registration and Services Booking through PSB Alliance Private Limited. (pdf)

Doorstep Banking through Branch Staff (Best Effort Basis)

  • Services are rendered directly by the Bank's permanent Branch Staff on best effort basis
  • Operates on a best-effort basis across all 5451 general banking branches not covered by PSB Alliance Private Limited.

List of identified Branches through Branch Staff. (pdf)

Doorstep Banking through PSB Alliance Private Limited

  • Senior Citizens (Aged 75 Years and above): 3 Free Services per month; thereafter ₹75 + Applicable GST per service request.
  • All Other Customers (Aged 18 Years and above): ₹75 + Applicable GST per service request.

Doorstep Banking through Branch Staff

  • Eligible Senior Citizens Customer (Aged 70 Years and above) & PwD (Aged 18 Years and above): ₹100 + Applicable GST per service request (applicable service charges for each services availed will be collected additionally as per bank guidelines).
  • Service charges are prevailing as on date, subject to changes from time to time.

Other Important Instructions

  • Customer should not provide any stale / mutilated / tampered / defective cheque / instruments to the agent/branch staff. Canara Bank is not liable for not crediting any such amount for the total value of the stale / mutilated / tampered / defective instruments in the account of the customer.
  • The customer shall attend agent/branch staff immediately on his arrival.
  • The customer should keep sufficient balance in the account before placing of Doorstep Banking Service Request.
  • Customer should not make any payment for the services to the agent/branch staff.
  • Customer should not share any details / information (e.g. Account details, ATM Card / PIN details etc.) with agent/branch staff.
  • Multiple instruments can be picked by an agent/branch staff for single pick up request. However, different instrument types cannot be clubbed for a single request ID.
  • The Doorstep Banking Services should be seen only as a mere extension of regular banking services offered by our Bank at the branches and hence the liability of the Bank shall remain same as if the transactions were conducted at the branch.

Doorstep Banking Service Request through PSB Alliance Private Limited

  • Download the Doorstep Banking App (Available on Google Play Store & Apple App Store)
  • Visit Doorstep Banking web Portal
    https://www.doorsteppsba.com/doorstep/customerlogin
  • Doorstep Banking Call Centre: +91- 8302266622 / +91- 9152220220.
  • Book via Canara ai1 Mobile App or Canara Bank Net Banking Portal.

Doorstep Banking Service Request through Branch Staff

  • One time registration: Eligible Senior Citizen Customers (Aged 70 Years and above) & PwD Customers (Aged 18 Years and above) are required to submit the one-time registration form (Annexure-I) at their Home Branch.

Doorstep Banking Registration Annexure-1  (pdf)

  • Service request through toll-free call centre: Call 1800 1030 from registered mobile number.
  • Service request through dedicated email id: Send email request to requestdsb@canarabank.com from your registered email address.

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01-04-2026 01:15 AM

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