Canara Angel

1. Can existing savings accounts be ported to Canara Angel or a higher variant?

A. Yes, existing savings accounts can be ported to the Canara Angel Women Savings Account.

2. What happens if the QAB is not maintained? Will the features be withdrawn?

A. The features including cancer care policy and PAI (Personal Accident Insurance) will be withdrawn if the customer fails to maintain the required quarterly average balance for the preceding quarter and applicable charges as per normal savings account will be debited. The features will be restored from the next quarter once the customer meets the required QAB requirements for the ongoing quarter.

3. Can a joint account be opened with the spouse or any other person?

A. No, joint accounts are not permitted under this scheme as of now. Porting of joint account to this product is also not allowed.

4. Will customers continue to get the features and benefits after they turn 70 years?

A. The Cancer care policy and Personal Accident Insurance will not be renewed after the customer turns 70. All other features of the product will be available as applicable.

5. What is the procedure for account portability?

A. Existing women accounts can be ported to the Canara Angel product. Kindly visit the branch for more information.

6. What is Family Banking in the context of the Canara Angel account?

A. Family Banking is a feature that allows the primary account holder to link accounts of family members to their own. This feature is available for the Rose and Orchid variants of the Canara Angel account and not available for the Lavender variant.

7. Who can be included in the Family Banking feature?

A. The primary account holder can include any 2 family members (Spouse or children) for the Rose variant and any 3 family members (Spouse or children) for the Orchid variant. This feature not available for Lavender variant customers.

8. What are the benefits of Family Banking?

A. Family banking allows few zero balance accounts for the family members of the primary account holder with no charges debited for minimum balances not maintained. However, Primary account should maintain the stipulated QAB as per the variant.

9. Are there any restrictions on the Family Banking feature?

A. Yes, joint accounts cannot be opened / ported under the Canara Angel product. Also, the Family Banking feature is not available for the Lavender variant of the Canara Angel account.

10. Whether product upgradation/degradation is available within Canara Angel variants?

A. Product upgradation/degradation is available within variants of Canara Angel only after completion of one year of account opening since the insurance policies are valid for one year.

11. Can only the specific card embedded with the product be issued?

A. All newly opened accounts will get a welcome kit with a Rupay platinum card or Rupay Woman Platinum Debit Card as per the eligible variant. However, if the customer wishes to have an additional card with VISA/Master, it can be issued separately as per the guidelines. Applicable charges will be debited for all additional cards.

12. How will the debit cards be dispatched to the customers?

A. Debit cards will be automatically dispatched from the central office to the customer's address on the day of account opening for all variants.

13. How can the customers avail themselves of the health check-up benefit associated with the debit card?

A. Customers can avail themselves of the health check-up benefit associated with the debit card by utilizing the offers provided with the Rupay Woman Platinum Debit Card. Typically, the health checkup benefit includes a comprehensive health examination once a year. Customers can visit NPCI website to redeem the facility at empanelled healthcare facilities listed by the NPCI to avail this benefit. They need to present their Rupay Woman Platinum Debit Card at the designated healthcare facility to avail the complimentary health check-up.

14. Is there a waiting period for the Cancer Care Policy?

A. There is a 90-day waiting period from the date of account opening for the Cancer Care Policy.

15. What is the waiting period for PAI coverage?

A. The account holder is covered from T+3 days from date of account opening subject to fulfilling initial deposit criteria.

16. What are the terms and conditions of the Cancer Care Policy?

A. The Cancer Care Policy covers critical illness related to cancer, including hospitalization cover, conventional treatments, pre and post-hospitalization expenses and ambulance charges. Pre-existing conditions are not covered.

18. Is medical examination required for enrolling in the Cancer Care policy?

A. No, prior medical examination is not required for enrolling in the Cancer Care policy.

19. Can customers opt for additional insurance coverage beyond what is provided with Canara Angel Accounts?

A. No, customers cannot opt for additional insurance coverage beyond what is provided with "Canara Angel" accounts. The insurance coverage provided with Canara Angel accounts includes Cancer Care policy and Personal Accident Insurance (PAI), and there is no provision for additional insurance coverage beyond these offerings.

20. Can customers nominate beneficiaries for the insurance policies associated with "Canara Angel" accounts?

A. Yes, the nominee of the account holder as mentioned in account will be the beneficiary of the insurance policy associated with Canara Angel.

21. Who is eligible to claim the insurance amount in case of the account holder's death?

A. The nominee of the account will be eligible for claiming the insurance amount in case of the death of the account holder and in absence of Nominee, the legal heirs have to claim for the insurance.

22. Will a customer, who opens an account at the age of 69, be eligible for the cancer benefit upon reaching the age of 70?

A. If a customer opens an account at the age of 69, she will be eligible for the Cancer Care benefit for the period of renewal, provided she meets all the other eligibility criteria and maintains the required Quarterly Average Balance (QAB) as per the terms and conditions of the "CANARA ANGEL" Savings Account. Once she turns 70, she will no longer be eligible for the renewal of Cancer Care benefit as per the age eligibility criteria specified in the policy.

23. Whether any insurance policy will be issued to the customer with regard to Cancer care policy available with Canara Angel?

A. No insurance policy will be provided to the customer. Instead, the customer id will serve as the reference for the insurance claim process.

24. What is the procedure for filing a claim for Canara Bank Angel Critical Illness cover for Cancer Care (Cancer Care) policies?

A. Present Insurance Provider is SBI General Insurance. TPA for the policy is MD India Pvt Ltd. For registering cashless claim or prior approval for reimbursement of claim Call Toll Free 1800-209-7800, Help Desk 1800-209-7777 (MD India). Claim Can be filled through MD India Hawk Individual App also.

25. For reimbursement of the Cancer Care Claims, is there any time Limit?

A. Yes, Documents to be shared with TPA immediately after Discharge. Insurance company may not accept the claim with inordinate delay.

26. Is all type of Cancer Care treatments are covered under the policy?

A. No, only conventional treatment procedures are covered under policy, including Day Care procedures. Advance treatment procedures not covered as per policy terms.

27. For getting claim benefits, whether we have to maintain minimum Balance?

A. No, there is No minimum Balance required in Canara Angel Account, however Customer has to maintain Quarterly Average Balance (QAB) in Canara Angel Account to get Benefits.

28. For Non-Maintenance of the QAB, may bank exclude from insurance coverage?

A. Yes, Bank may convert the account as normal Saving account and permanently exclude the account holder from getting Angel Account benefits for Non-maintaining QAB.

29. Is Benefits of Personal Accidental Insurance available under Canara Angel?

A. Yes, in case of Accidental Death of account holder, PAI is available up to 10.00 Lakhs (based on account variant).

30. To file a claim for Canara Bank Angel GPA and Critical Illness (Cancer Care) policies, whether customer to approach Branch?

A. No, Cancer Care claim will be intimated by Customer/Claimant to TPA/Insurance company only. Claims will be processed by the Insurance Company independently subject to compliance of terms and conditions of the policy. Bank/Broker will not be party to any dispute arising out of claim settlement process at any stage. However, Branch may assist/help for Submission of the documents.

31. For guidance on the insurance claims intimation/documents submission, what other options are available?

A. Customer should contact the Single Point of Contact (SPOC) (During Office Hours) to Insurance Broker, Yasodha M. Contact : +91 7304820170 or email: yashodha.m@marsh.com

In case of escalations, you may refer to the following contacts: